Our Help Desk Analyst diploma program prepares you for a career in just 53 weeks, including a 4-week practicum. Enroll today!
Program highlights
- Study online and design a schedule that fits your daily home, work, and other commitments.
- Gain the communication, troubleshooting, and service skills needed to assist users with computer hardware or software problems via telephone, website, email, or live chat inquiries.
- Learn to configure device operating systems, including Windows, macOS, Linux, Chrome OS, Android OS, and iOS.
- Develop your knowledge of internet utilities ports and protocols, connection devices, network models, TCP/IP, DNS, and URLs.
- Apply your skills and gain valuable real-world experience during a four-week field-related internship.
Program Curriculum
- CompTIA A+ Essentials
- CompTIA A+ Practical Application
- Windows 10 Development & Configuration in Clients
- Fundamentals of Networking
- Implementing Security in IT
- Introduction to Linux Administration
- IT Service Management – ITIL Foundation
- 4-week Practicum